Difference between revisions of "Frequently Asked Questions (SuperPawn)"
Jordan.Hyman (talk | contribs) |
Jordan.Hyman (talk | contribs) (→Where can I download the remote tool used by the technicians to get access into my computer?) |
||
| Line 4: | Line 4: | ||
For remote access to your store's server and/or stations, we currently recommend [https://anydesk.com/en AnyDesk]. | For remote access to your store's server and/or stations, we currently recommend [https://anydesk.com/en AnyDesk]. | ||
===Where can I download the remote tool used by the technicians to get access into my computer?=== | ===Where can I download the remote tool used by the technicians to get access into my computer?=== | ||
| + | ---- | ||
To download the current XcelData Support Tool, visit [http://xceldata.com/index.php/support supporttool.net] and download SupportTool.exe | To download the current XcelData Support Tool, visit [http://xceldata.com/index.php/support supporttool.net] and download SupportTool.exe | ||
| − | + | ||
==Customer Information== | ==Customer Information== | ||
===Where do I go to scan an ID?=== | ===Where do I go to scan an ID?=== | ||
Revision as of 22:57, 20 April 2020
Contents
Remote Access
What free Remote Tool can I use if I want to remote from home for work?
For remote access to your store's server and/or stations, we currently recommend AnyDesk.
Where can I download the remote tool used by the technicians to get access into my computer?
To download the current XcelData Support Tool, visit supporttool.net and download SupportTool.exe
Customer Information
Where do I go to scan an ID?
Using a ScanShell
To scan a customer's ID using a ScanShell, first go to that customer's Customer Deatil page. Once there, make sure the dropdown beneath the Image Preview window is set to Scan ID. Clicking on the Image Preview window will then bring up the scanner interface, where you can scan the ID by clicking the Scan ID button.
