Difference between revisions of "Frequently Asked Questions (SuperPawn)"
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===How to undo a void=== | ===How to undo a void=== | ||
---- | ---- | ||
| − | + | To revert a voided loan back into an active one, simply void the loan a second time. On how to void a loan, please look [[#How to void a loan/buy|here]]. | |
===Where do I go to place a fingerprint and signature on a specific ticket?=== | ===Where do I go to place a fingerprint and signature on a specific ticket?=== | ||
---- | ---- | ||
| + | To redo the signature and fingerprint capture process for a loan, first type in the ticket number for the corresponding loan. Once you are in the '''Pawn Detail''' screen for that loan, simply press the '''Upd Sig/FP''' button and a new window will appear. Pressing '''Recapture''' in this new window will start the fingerprint/signature capture process for this loan. | ||
| + | |||
===How to redeem a loan=== | ===How to redeem a loan=== | ||
---- | ---- | ||
| + | '''Step 1'''. Type in the Ticket Number of the loan that you want to redeem. Doing so should bring you to the '''Pawn Details''' screen for that ticket. | ||
| + | |||
| + | <!-- MISSING IMAGE HERE --> | ||
| + | |||
| + | <!-- MISSING IMAGE HERE --> | ||
| + | |||
| + | '''Step 2'''. Press the '''Redeem''' button at the bottom of the screen (or alternatively, press '''F2''' on your keyboard). | ||
| + | |||
| + | <!-- MISSING IMAGE HERE --> | ||
| + | |||
===How to foreclose a loan=== | ===How to foreclose a loan=== | ||
---- | ---- | ||
| + | ====Foreclosing a single item==== | ||
| + | '''Step 1'''. Click on '''Stock''' at the top of the screen. Then select '''Foreclose Single Pawn'''. | ||
| + | |||
| + | '''Step 2'''. Type in the ticket number of the ticket that has expired and has been sent a notice. | ||
| + | |||
| + | '''Step 3'''. A window will pop up mentioning how many items make up this ticket. Select '''Yes''' to confirm continuing with the foreclosure. | ||
| + | |||
| + | '''Step 4'''. Click '''Submit''', and you will be taken to a new screen for setting up a selling price for the item being foreclosed. | ||
| + | |||
| + | '''Step 5'''. Click '''Submit''' to finalize the foreclosure, and to bring you back to the start screen of Foreclose Single Pawn. | ||
| + | |||
| + | ====Foreclosing multiple items==== | ||
| + | '''Step 1'''. From the main screen, click on the '''F''' symbol at the top of the screen. | ||
| + | |||
| + | '''Step 2'''. Input your date range or click on '''Adv. Dates 2''' which will adjust it up to 10 days before today's date. | ||
| + | |||
| + | '''Step 3'''. Type in either your '''teller name''' or '''cash drawer password''' and click '''Submit'''. At the bottom of the screen, where it says '''Records Selected''', you should see a number indicating how many tickets have been selected for foreclosure. | ||
| + | |||
| + | '''Step 4'''. Go to the tab on the left that says '''Foreclose Selected Pawns'''. | ||
| + | |||
| + | '''Step 5'''. Click Submit and SuperPawn will foreclose your selected loans, after which a prompt will appear asking if you'd like a list of everything that was just foreclosed to be printed. | ||
| + | |||
| + | ''NOTE: If you select '''No''' for the prompt you won't be able to reprint that report again. If you'd like to preserve the report without printing, select '''Yes''' and then '''Display'''. | ||
| + | '' | ||
| + | |||
==CAPSS== | ==CAPSS== | ||
===Where do I go to do my police report for CAPSS?=== | ===Where do I go to do my police report for CAPSS?=== | ||
---- | ---- | ||
| + | You can create your XML file for CAPSS by going to '''Pawn -> Reports and Processes -> Transfer Police Data'''. | ||
| + | |||
===What's the website to go to for CAPSS for sending my police report?=== | ===What's the website to go to for CAPSS for sending my police report?=== | ||
---- | ---- | ||
| + | Login to https://capss.doj.ca.gov/login/auth. Once logged in, go to '''Bulk Upload'''. From there you will be able to upload the XML file you created. | ||
| + | |||
===What file do I look for uploading to CAPSS?=== | ===What file do I look for uploading to CAPSS?=== | ||
---- | ---- | ||
Latest revision as of 23:20, 29 April 2020
Contents
Remote Access
What free Remote Tool can I use if I want to remote from home for work?
For remote access to your store's server and/or stations, we currently recommend AnyDesk.
Where can I download the remote tool used by the technicians to get access into my computer?
To download the current XcelData Support Tool, visit supporttool.net and download SupportTool.exe
Customer Information
Where do I go to scan an ID?
Using a ScanShell
To scan a customer's ID using a ScanShell, first go to that customer's Customer Deatil page. Once there, make sure the dropdown beneath the Image Preview window is set to Scan ID. Clicking on the Image Preview window will then bring up the scanner interface, where you can scan the ID by clicking the Scan ID button.
Using a 2D Barcode Scanner
Step 1. You'll go to a section of your screen in the beginning that says 2D:
Step 2. Once you get to this screen above scan the 2D barcode that looks like this on the back of the card:
Step 3. It will find the existing customer or it will bring up the New Customer Screen. If the customer is new, make certain to check any blank fields or any fields that need to be fixed before hitting submit and it will create the customer.
How do I set up the SDN list?
Turning On the SDN List
Step 1. Make sure each station is either not running SuperPawn or is at least at the main screen.
Step 2. Go to Pawn -> Control File Options -> Control File Maintenance.
Step 3. Go to Control Maintenance 1 -> Use Options and check mark the box for "Use Suspect System" and then click Submit.
Updating the SDN List
THIS MUST BE DONE EACH TIME YOU WISH TO UPDATE THE SDN LIST
Step 1. Go to https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx and choose data formatted SDN List.
Step 2. Right-click on each one of these files (SDN.FF, ADD.FF & ALT.FF), left-click on Save Link As, and place them in your pawndat folder. (This folder is located on the server, typically in C:\pawn\pawndat. Other stations may access it however through a map drive, most commonly as P:\pawndat.)
Step 3. Once you have saved the files, go to Pawn -> Reports & Processes -> Special Program in SuperPawn.
Step 4. Type SUSBLD into the Program Name field and then hit Submit.
Step 5. After hitting Submit, allow the program to run until the Exit button lights up.
Loans
How to void a loan/buy
Step 1. Type in the Ticket Number of the loan/buy that you want to void. Doing so should bring you to the Pawn Details screen (Stock Details in the case of a buy) for that ticket.
Step 2. At the bottom of the screen (below Redeem) you’ll find a button that says Void. Press it, and the loan/buy will be voided.
Note: the Void button may also be used to reverse the foreclosure on a loan.
How to do a rewrite
Step 1. Type in the Ticket Number of the loan that you want to rewrite. Doing so should bring you to the Pawn Details screen for that ticket.
Step 3. Press the Rewrite button at the bottom of the screen (or alternatively, press F3 on your keyboard). A new window will open up.
Step 5. Put in your password and adjust (if applicable) the totals of fees to fit how much you are charging for the rewrite.
Step 6. Press Pymt Type to show how the customer is paying for the rewrite. Note there is a place to select the default in the Control File. Press Submit on this screen and the next.
How to undo a void
To revert a voided loan back into an active one, simply void the loan a second time. On how to void a loan, please look here.
Where do I go to place a fingerprint and signature on a specific ticket?
To redo the signature and fingerprint capture process for a loan, first type in the ticket number for the corresponding loan. Once you are in the Pawn Detail screen for that loan, simply press the Upd Sig/FP button and a new window will appear. Pressing Recapture in this new window will start the fingerprint/signature capture process for this loan.
How to redeem a loan
Step 1. Type in the Ticket Number of the loan that you want to redeem. Doing so should bring you to the Pawn Details screen for that ticket.
Step 2. Press the Redeem button at the bottom of the screen (or alternatively, press F2 on your keyboard).
How to foreclose a loan
Foreclosing a single item
Step 1. Click on Stock at the top of the screen. Then select Foreclose Single Pawn.
Step 2. Type in the ticket number of the ticket that has expired and has been sent a notice.
Step 3. A window will pop up mentioning how many items make up this ticket. Select Yes to confirm continuing with the foreclosure.
Step 4. Click Submit, and you will be taken to a new screen for setting up a selling price for the item being foreclosed.
Step 5. Click Submit to finalize the foreclosure, and to bring you back to the start screen of Foreclose Single Pawn.
Foreclosing multiple items
Step 1. From the main screen, click on the F symbol at the top of the screen.
Step 2. Input your date range or click on Adv. Dates 2 which will adjust it up to 10 days before today's date.
Step 3. Type in either your teller name or cash drawer password and click Submit. At the bottom of the screen, where it says Records Selected, you should see a number indicating how many tickets have been selected for foreclosure.
Step 4. Go to the tab on the left that says Foreclose Selected Pawns.
Step 5. Click Submit and SuperPawn will foreclose your selected loans, after which a prompt will appear asking if you'd like a list of everything that was just foreclosed to be printed.
NOTE: If you select No for the prompt you won't be able to reprint that report again. If you'd like to preserve the report without printing, select Yes and then Display.
CAPSS
Where do I go to do my police report for CAPSS?
You can create your XML file for CAPSS by going to Pawn -> Reports and Processes -> Transfer Police Data.
What's the website to go to for CAPSS for sending my police report?
Login to https://capss.doj.ca.gov/login/auth. Once logged in, go to Bulk Upload. From there you will be able to upload the XML file you created.
