Frequently Asked Questions (SuperPawn)

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Remote Access

What free Remote Tool can I use if I want to remote from home for work?


Where can I download the remote tool used by the technicians to get access into my computer?


Customer Information

Where do I go to scan an ID?


How do I set up the SDN list?


Loans

How to void a loan/buy


How to do a rewrite


How to undo a void


Where do I go to place a fingerprint and signature on a specific ticket?


How to redeem a loan


How to foreclose a loan


CAPSS

Where do I go to do my police report for CAPSS?


What's the website to go to for CAPSS for sending my police report?


What file do I look for uploading to CAPSS?


Pawn2Me/Notices

How to enter phone/email for Pawn2Me users


How to do notices


With Pawn2Me

Without Pawn2Me

How to reverse notices


How to tell if a loan has a notice sent


How to reprint previous notices


With Pawn2Me

Without Pawn2Me

Reports

List all active loans


List all active inventory in stock


ATF Reports


Breakdown of all active loans


Reports for tax purposes


Cash Drawers

Adding Money to the Cash Drawer


View everything done in a drawer


Close out a cash drawer


Teller Close Out

Manager Close Out

Add a Teller


Sales/Layaway

How to void/refund a sale/layaway