Remote Access
What free Remote Tool can I use if I want to remote from home for work?
For remote access to your store's server and/or stations, we currently recommend AnyDesk.
Where can I download the remote tool used by the technicians to get access into my computer?
To download the current XcelData Support Tool, visit supporttool.net and download SupportTool.exe
Customer Information
Where do I go to scan an ID?
How do I set up the SDN list?
Loans
How to void a loan/buy
How to do a rewrite
How to undo a void
Where do I go to place a fingerprint and signature on a specific ticket?
How to redeem a loan
How to foreclose a loan
CAPSS
Where do I go to do my police report for CAPSS?
What's the website to go to for CAPSS for sending my police report?
What file do I look for uploading to CAPSS?
Pawn2Me/Notices
How to enter phone/email for Pawn2Me users
How to do notices
With Pawn2Me
Without Pawn2Me
How to reverse notices
How to tell if a loan has a notice sent
How to reprint previous notices
With Pawn2Me
Without Pawn2Me
Reports
List all active loans
List all active inventory in stock
ATF Reports
Breakdown of all active loans
Reports for tax purposes
Cash Drawers
Adding Money to the Cash Drawer
View everything done in a drawer
Close out a cash drawer
Teller Close Out
Manager Close Out
Add a Teller
Sales/Layaway
How to void/refund a sale/layaway
