Frequently Asked Questions (SuperPawn)
Contents
Remote Access
What free Remote Tool can I use if I want to remote from home for work?
For remote access to your store's server and/or stations, we currently recommend AnyDesk.
Where can I download the remote tool used by the technicians to get access into my computer?
To download the current XcelData Support Tool, visit supporttool.net and download SupportTool.exe
Customer Information
Where do I go to scan an ID?
Using a ScanShell
To scan a customer's ID using a ScanShell, first go to that customer's Customer Deatil page. Once there, make sure the dropdown beneath the Image Preview window is set to Scan ID. Clicking on the Image Preview window will then bring up the scanner interface, where you can scan the ID by clicking the Scan ID button.
Using a 2D Barcode Scanner
Step 1. You'll go to a section of your screen in the beginning that says 2D:
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Step 2. Once you get to this screen above scan the 2D barcode that looks like this on the back of the card:
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Step 3. It will find the existing customer or it will bring up the New Customer Screen. If the customer is new, make certain to check any blank fields or any fields that need to be fixed before hitting submit and it will create the customer.
How do I set up the SDN list?
Turning On the SDN List
Step 1. Make sure each station is either not running SuperPawn or is at least at the main screen.
Step 2. Go to Pawn -> Control File Options -> Control File Maintenance.
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Step 3. Go to Control Maintenance 1 -> Use Options and check mark the box for "Use Suspect System" and then click Submit.
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Updating the SDN List
THIS MUST BE DONE EACH TIME YOU WISH TO UPDATE THE SDN LIST
Step 1. Go to https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx and choose data formatted SDN List.
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Step 2. Right-click on each one of these files (SDN.FF, ADD.FF & ALT.FF), left-click on Save Link As, and place them in your pawndat folder. (This folder is located on the server, typically in C:\pawn\pawndat. Other stations may access it however through a map drive, most commonly as P:\pawndat.)
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Step 3. Once you have saved the files, go to Pawn -> Reports & Processes -> Special Program in SuperPawn.
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Step 4. Type SUSBLD into the Program Name field and then hit Submit.
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Step 5. After hitting Submit, allow the program to run until the Exit button lights up.
